Returns & Exchanges
At ONCALL LONDON, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 28-day return policy for all unworn items in their original packaging.
Initiate Your Return
Log into our online portal with your order number and email address to select the items you wish to send back.
Package Your Items
Securely pack the garments in their original packaging, ensuring all tags are intact and the return form is included inside.
Ship the Parcel
Attach the provided prepaid shipping label to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing